FAQ

Purchasing & Sales

How do I make an order?

All orders are made through our online store. There are no salespeople to call and no price lists to request. Simply browse our ​available lots​, add what you want to your shopping cart and proceed to checkout!

Do I need a store account?

Yes. All customers are required to have an account before they can make a purchase so that we can verify orders when necessary. You will be asked to create a store account at checkout time if you have not already done so. Login or create your account here.

Does Pallets to Profit sell products offline?

Yes, Pallets to Profit does offer products offline, contact us to schedule an appointment.

Shipping

What shipping options do you offer?

Pallets to Profit knows that inventory shipping is a crucial aspect of any retail business. That's why we constantly strive to improve our shipping options. We currently offer three classes of shipping: ​standard ground​, ​pallet breakdown service​, and ​freight shipping​. See below for the details of each option

What is standard ground shipping?

All boxed-lot orders (everything on the ​lots page​) are delivered via ​standard ground shipping​ provided by UPS. We use our negotiated rates to give you a great deal.

How do I order pallets and what is the pallet breakdown service?

Pallet orders typically need to be delivered by freight and arranging freight shipping is an inconvenient, time-consuming, frustrating process. Surprise fees, a lot of phone tag, no tracking information and expensive rates are the norm. And that's if you can arrange the shipping in the first place; many freight companies do not service rural or out-of-the-way locales and often refuse to deliver to residential locations. Finally, not every business even has the facilities (loading dock and warehouse space) and equipment (forklift or pallet-jack) to deal with large deliveries on skids.


Since freight shipping isn't for everyone, Pallets to Profit has introduced the ​Pallet Breakdown Service​. We will break down your pallet order into separate boxes and ship it all by ground transit. So you can get pallet orders delivered anywhere and you'll save money and time compared to freight! Any listing with the pallet icon is eligible for this service.

Charges are $180 per pallet to cover all shipping and handling costs. Simply choose the Pallet Breakdown Service​ option for your shipping method at checkout and leave the rest to us!

Note that some pallets are ineligible for the Pallet Breakdown Service and must be shipped via freight. The listings for such pallets are marked with the truck icon . All pallets in your order must be eligible for the Pallet Breakdown Service or else your entire order will be shipped via freight. See ​here​ for more details on freight shipping.

Which items ship freight and how is it arranged?

Any listing decorated with the truck icon will ship via freight. We suggest you only order freight items if you have a forklift or pallet-jack and a suitable non-residential location, preferably with a loading dock. You will be contacted afterwards with details on when to expect the order's arrival. Freight costs depend on the source and destination locations as well as how much is transported. The cost of a single pallet will generally exceed that of the ​Pallet Breakdown Service​ but additional pallets after the first are steeply discounted making freight a more economical choice for large orders. Note, if you make an order containing some pallets which ship by freight and others that are eligible for the ​Pallet Breakdown Service​, the entire order will still be shipped by freight. Usually, this actually reduces your overall shipping costs due to the generous discount given on shipping multiple pallets

Where do you ship to?

We ship throughout the continental US ( the "lower 48"). We do not currently ship internationally. Those cutomers who wish to have orders shipped outside of the continental United States are encouraged to engage a freight forwarder who services your region. Pallets to Profit is happy to ship to any fowarder's location within the continental United States but we cannot take any responsibility for international shipping aspects such as customs.

When will my order ship?

All non-pallet orders, and pallet orders shipped with the ​Pallet Breakdown Service​, ship out within one business day. Orders shipped by freight usually ship out within a few business days, but delays are possible depending on availability.

When will my order be delivered?

Most ground shipping orders are delivered within 2-3 days. However, our warehouse is located on the eastern seaboard so some orders to the west coast may take longer. For orders shipped by freight, shipping time will depend upon availability of transportation. Freight orders generally take 3-6 days but please allow for a longer delivery times.

What carrier will deliver my order?

Standard ground shipping is done by UPS; this includes all boxed-lot orders (everything on the ​lots page​) and pallets shipped with the ​Pallet Breakdown Service​. Freight carriers are chosen by availability from a pool of nationally reputable providers.

Can I pick up my order from your warehouse?

Yes, contact us to schedule an appointment.

Products

Can I ask for specific items to be placed in my lot?

No, our lots are pre-made and items cannot be changed.

What is standard ground shipping?

Pallets to Profit knows that inventory shipping is a crucial aspect of any retail business. That's why we constantly strive to improve our shipping options. We currently offer three classes of shipping: standard ground, pallet breakdown service, and freight shipping. See below for the details of each option

Are your lots manifested?

Our goal is transparency, which is something that can be hard to come by in the liquidation industry. We want you to feel comfortable and secure before you order. To that end, many of our lots have an itemized manifest that is viewable and downloadable from the corresponding listing page. If you see the manifest icon under the listing features, then look for the manifest on the listing page.

What condition should I expect to receive my items in, and what are shelf-pulls?

Unless otherwise noted in the individual lot listing, the majority of our liquidation lots are shelf pulls ​ . ​Shelf pull ​ is an industry term similar to ​overstock ​ , ​clearance ​ or ​close-out ​ . These are unused items that have been on retail store shelves and liquidated at the end of the season, or when the store needed to make room for new stock to be displayed. The reason for being removed from shelves may be as trivial as a new package design from the manufacturer (many stores are under contract to only sell items with the latest packaging). Shelf pulls are unused, they are NOT customer returns. Our shelf-pull items are in good selling condition, but may have some or all of the following properties:


● May have retail stickers such as price tags or discount/store labels.

● A small percentage of the items may be out of box or in open boxes.

● May include expired or short-dated goods.

How do I find out about new lots for sale?

Our lots move quickly and there are new items for sale nearly every day. When you create a store account you will have the option to opt-in to our marketing email list and be regularly updated on new lots for sale. To ensure our messages are not marked as spam, make sure to whitelist our address [email protected] in your email settings (in Gmail, this can be done by adding the address to your contacts list).

How many items come in a lot?

The number of items in each lot varies. Each listing states the total quantity of items that are contained in that lot.

What is a "unit"?

A unit is an item as can be found packaged for individual sale at a retail store. The following would all be considered a single unit:


● A single stick of deodorant

● A bottle of shampoo

● A single chapstick

● A blister pack of three chapstick

● A single package containing three bars of soap

Customer Service

Do you offer a guarantee on your lots?

Each lot comes with a unit quantity guarantee, meaning that if you select a lot and the listing states the lot contains 400 units you will receive 400 units. If you do not receive the correct number of units we guarantee to make it right.

What is your return policy?

Due to the nature of the liquidation business, we cannot accept returns. If there is a problem with your order due to a mistake on our part, we will resolve it on a case by case basis. If you believe that there is an error in your order, please contact customer care at ​[email protected]​.

What should I do if there is a problem with my order?

If you have a problem with your order please email ​[email protected]​. In your email please specify your order number and the nature of the problem and a member of our customer care team will contact you within one business day.

How does Pallets To Profit use my personal and contact information?

Pallets To Profit ​does not sell your information to any third-parties. Any information collected from you is used only in the normal operation of our business, such as verifying orders or contacting you about order status. Those who opt-in to our marketing program will receive updates regarding our products and promotions.

Is my personal and payment informations ecure with Pallets To Profit?

Yes. ​Pallets To Profit ​is secured using SSL, meaning that all transactions are transmitted through an encrypted channel to prevent any network eavesdropping. Your data is safe when browsing and using our site.

Do I have to provide a State Business License in order to buy from Pallets to Profit?

Only businesses operating in the state of Georgia are required to provide a business license